When Nightfall detects a violation in your Zendesk instance, and you have configured it to redact the violation, the sensitive information within the field is masked. All characters in the message, except the first two, are masked.

Nightfall DLP for Zendesk includes the following Remediation actions. These actions can be performed both as manual and automated actions.

• Redact sensitive findings in ticket comments

• Delete attachments

• Mark ticket comments as private

Manual Remediation

You can perform the following remediation actions manually from the Violations dashboard:

• Ignore

• Acknowledge

• Redact

• Delete Attachment

• Send to Jira

Automated Remediation

You can configure Nightfall DLP for Zendesk to automate remediation actions. You can configure them within the Nightfall Policy. Refer to Configuring Automated Actions

Nightfall recommends starting with manual remediation to start with. You can later enable automated actions from the policy to establish secure Zendesk workflows.

Nightfall can mark as private, a file or attachment to a Zendesk ticket that contains sensitive information and violates your configured policy. You can Mark as Private a finding so it is not public anymore.

Nightfall can delete an attachment to a Zendesk ticket that contains sensitive information and violates your configured policy. This remediation action is very useful for serious policy violations that risk data exposure and non-compliance.