Prior to setting up Zendesk, please make sure to have the following:

• One or multiple active Zendesk instances.

• Any of the following Zendesk Licenses: Team, Growth, Professional, Enterprise, or Enterprise Plus.

• A Zendesk service account with full admin permissions for Zendesk.

  • Verify the service account has the ability to install Zendesk support apps.

• A Nightfall admin account to complete the setup process.

Process

The user, with the Zendesk service account, will log into the Nightfall app to establish the OAuth connection between Nightfall and Zendesk.

1. Start by logging in to the Nightfall console at app.nightfall.ai.

2. Once logged in, please navigate to the Zendesk option, on the left-hand side of the console.

3. Follow the 'Installing Nightfall for Zendesk' guide to complete the setup.

First-time setup: Adding your first Zendesk instance

1. Click Begin Setup to start the simple installation flow via Nightfall

1. Nightfall for Zendesk supports both sandbox and production instances. Please select the one applicable to your setup. In this example, we will be onboarding a production instance.

2. Click Continue once you select your instance type.

3. Type in your Zendesk subdomain or Instance name in the text field. In this example, we added nightfall3968. Select Connect to Zendesk when completed. This will navigate to the Zendesk sign-in page where we recommend the service account with full admin privileges is used.

4. Select Switch to agent sign-in (if applicable), then proceed to add the email and password associated with either a service account (Recommended) or a user account that has full Zendesk admin privileges.

5. You will be navigated to an authentication page with more information on how Nightfall and Zendesk will establish a secure connection. Please click Allow to continue

6. Once you select Allow, you will be navigated back to Nightfall and be prompted to install the Nightfall DLP Zendesk Marketplace app.

   • Note: Authentication and App installation for Zendesk are two independent steps. Both need to be completed for the setup to be complete.

7. If you have already installed the app via the Zendesk Marketplace, you can go directly to Step 9. Click Install. In a new tab, you will be prompted to install the Nightfall DLP Zendesk marketplace app via the Zendesk Admin console.

   • Optional: Add Role or Group restrictions which will limit who can remove or add the applications from Zendesk.

1. In Settings, ensure the Status and App Installed are 'Authorized' and 'Yes' with a green highlight. If a Zendesk instance becomes disconnected, you can use this settings page to monitor and reconfigure any connections as needed.

Adding additional Zendesk instances

1. If you would like to add another instance of Zendesk, Click + Add Instance and repeat steps 1-10 above.

If you have any questions about the installation process, please email us at support@nightfall.ai

Before you get started with configuring Nightfall DLP for Zendesk, you must install the app.