Remediation for Google Drive

This document explains what admins and end-users can do once a policy is violated.

Admin Notification and Remediation

When end-users violate a policy, the Nightfall admin is notified about the incident. The notification channel used to notify the Nightfall admin depends on the settings configured in the Admin Alerting section. If you have not enabled any notification channels in the Admin alerting section, Nightfall admins are not notified.

If you have enabled the email notification in the Admin alerts section, Nightfall admins receive an email. The email is as shown in the following image.

<<Image of Email>>

The Email consists of the following data.

• Event: The event that caused the violation. For Google Drive, the event is always a download of assets.

• Actor: The Email ID of the user who downloaded the file.

• When: The date and time when the email was downloaded.

• Where: The name of the file that was downloaded.

• Policies Violated: The name of the policy that was violated.

• Violation Dashboard: The link to the Events screen to view the violation in detail.

• Actions: The list of actions that the Nightfall admin can take.

Also, a Slack message is sent if you have enabled the Slack alerts for the Nightfall admin. The Slack message looks as shown in the following image.

End-User Notification and Remediation

End-users receive notifications and remediation actions if the Nightfall admin has enabled these settings. The notifications are based on the settings configured in the Automation section. The end-user remediation actions are based on the settings configured in the End-User Remediation section.

If you have configured the Email notification for end-users and enabled the end-user remediation, end-users can take remediation actions from the Email itself.

The end-user Email for adding external users violation is shown in the following image.

The end-user Email for adding Changing Share settings violation is shown in the following image.

If you have configured Slack notifications for end-user and enabled end-user remediation, end-users can view the Slack message.

Managing Violations in Nightfall

Nightfall admins can manage violations from within the Nightfall console. The Events page in Nightfall lists all the violations under the Posture tab. End-users can get a detailed view of each Posture violation recorded.

To view violations in Nightfall

1. Navigate to the Events page.

2. Ensure that you are on the Posture tab.

The violation entries are different for the two kinds of actions; Adding external users and Changing the sharing settings. You can identify a violation type by viewing its name.

The Posture Events page lists all the posture events. To view events with specific statuses, you can click the respective tabs.

To view historic events, click the Time filter and select the required time period.

You can click an event to view the details. The header of the event displays the type of violation. The detail view window is as follows.

The detail view window consists of the following tabs.

• Summary: The Summary tab displays highlights of the event like the name of the impacted asset, the name of the violated policy, the email ID of the user who violated the policy, and so on.

• Asset: The asset window displays the details of the asset and the history of the asset. You can also choose to view historic asset data. If there are multiple assets in a single violation, you can choose which asset's details must be displayed.

• Actor: The actor tab displays the details and history of the user who downloaded the asset. You can choose to view historical data of the user. You can also add which can serve as metadata for the violation.

Taking Actions on the Events Page

The events list view displays an ellipsis menu at the extreme right corner. Admins can click this menu to take appropriate action on an Posture change event.

The various available actions are explained as follows.

• Acknowledge: This action can be taken when you just wish to acknowledge that you have viewed the violation.

• Notify Email: This action sends an email notification to the end-user who caused the violation.

• Notify Slack: This action sends a Slack notification to the end-user who caused the violation.

• Suspend Account: This action suspends the account of the user who caused the violation.

• Ignore: This action ignored the violation. You can take this action when an event is false positive.

Once the action is implemented, the status of the event changes respectively. By default, an event can have one of the following two statuses.

• Active: The event has been generated but no action has been taken.

• Input Requested: A notification has been sent to the end-user requesting their response.

You can also take actions from the event detail view page. The actions are available at the bottom of the detail view page.