Make sure the following requirements are fulfilled before you get started.
Prior to setting up Zendesk, please make sure to have the following:
- One or multiple active Zendesk instances.
- Any of the following Zendesk Licenses: Team, Growth, Professional, Enterprise, or Enterprise Plus.
- A Zendesk service account with full admin permissions for Zendesk.
- Verify the service account has the ability to install Zendesk support apps.
- A Nightfall admin account to complete the setup process.
The user, with the Zendesk service account, will log into the Nightfall app to establish the OAuth connection between Nightfall and Zendesk.
- 2.Once logged in, please navigate to the Zendesk option, on the left-hand side of the console.
- 3.Follow the 'Installing Nightfall for Zendesk' guide to complete the setup.