Remediation on Nightfall for Zendesk

Please see below for our best practices on how to remediate findings for Nightfall for Zendesk

Nightfall DLP for Zendesk includes the following Remediation actions. These actions can be performed both as manual and automated actions.

• Redact sensitive findings in ticket comments

• Delete attachments

• Mark ticket comments as private

Manual Remediation

You can perform the following remediation actions manually from the Violations dashboard:

• Ignore

• Acknowledge

• Redact

• Delete Attachment

• Send to Jira

Automated Remediation

You can configure Nightfall DLP for Zendesk to automate remediation actions. You can configure them within the Nightfall Policy. Refer to Configuring Automated Actions

Nightfall recommends starting with manual remediation to start with. You can later enable automated actions from the policy to establish secure Zendesk workflows.