Configure Policies for Zendesk

Learn how to set up Nightfall policies for Zendesk

DLP policies are a set of rules that include specific conditions, actions, and exceptions that monitor and filter data. These policies also enable you to remediate any leakage of sensitive information from within your organization.

• You can set up policies to scan data that is sent through some or all applications within your organization.

• You can configure policies and choose to not apply them all the time.

Before you define a policy, or a set of policies, we recommend that you define the objectives of each policy, which can then be fulfilled when you configure the policy.

Here are a few important questions to ask before configuring your policies:

• What data do you plan to monitor?

• Where within the organization do you want to monitor?

• What should be the scope of each policy?

• What conditions must apply for the policy to match?

• What exceptions/exclusions can be allowed?

• What remediation actions should the policy take?

You can now configure policies on the Zendesk integration to determine which instances and files must be monitored, and which ones excluded. You can also automate the remediation actions that you want Nightfall to perform on a policy violation.

You can now set up policies on Nightfall that will be applied on the Zendesk integration, and monitor data on Zendesk for policy violations.

The following documents help you create Policies specifically for the Zendesk integration.

Zendesk App SelectionConfigure Scope for ZendeskConfigure Detection Rules for Zendesk DLP

Configure Advanced Settings in Zendesk

Risk Score for Zendesk

Manage Zendesk Events